Before order approved
You can cancel the order by yourself in Coway Mall.
Go to MY ORDERS > click "View" > tick the product that you want to cancel > select Cancel Reason > click "Cancel Item"
After order approved
You are required to contact your respective Coway Mall Agent to assist on product cancellation.
Else, you can contact Coway Mall Admin for assistance by clicking "Contact Us“ at the bottom of the page.